FAQ

Do you restock sold-out pieces?

Core styles are restocked two to three times a year. Seasonal pieces usually are not. Add your email on the product page and you will hear the moment a run is confirmed.

How do your sizes run?

True to size with a relaxed shoulder. Every product page lists flat measurements for each size — see the size guide for how we measure.

Can I change or cancel an order?

Yes, within two hours of placing it, before the parcel is packed. Email us with your order number and we will sort it.

Do you ship internationally?

We ship worldwide. Rates and delivery windows are shown at checkout; details are on the shipping and returns page.

Are duties included?

For most destinations duties are collected at checkout so nothing is owed on delivery. Where that is not possible, checkout will say so before you pay.

What payment methods do you accept?

All major cards, Shop Pay, Apple Pay, Google Pay and PayPal.

Do you offer gift wrapping?

Every order ships in recycled tissue and a reusable box. Add a handwritten note in the cart at no charge.

How should I care for my pieces?

Fibre-by-fibre instructions are in the care guide.

Something is wrong with my order.

Tell us and we will fix it. Contact the team with your order number and a photo if relevant.